3 frequently asked questions about property customization

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The builders that offer property customization provide more convenience to their customers, as the apartment is delivered with everything ready and the way the future resident would like. However, this process usually raises many doubts.

To understand how it all works, we spoke with Cyrela’s customization architect, Luciana Mattei. She told us details of the service and uncovered the most common questions about customizing properties.

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Understand what is considered property personalization

The property personalization service helps to translate your personality and imprint it on the environments. The characterization of high-end properties is carried out by specialists in the area and the modifications that Cyrela offers include:

  • plant options to choose the distribution of rooms, for example, replacing a bedroom with an enlarged room;
  • different models for covering floors and walls;
  • choices of dishes, metals, sinks and basins for kitchen and bathroom.

The architect Luciana also told us that property customization is often done by professionals hired by the client. Thus, the construction company does all the civil part and delivers the residence “bare and raw” to be modified and customized after the delivery of the keys. The difference here is the waiting time.

This is because some customers prefer to make the modifications with the architect of their choice. According to the professional, this is quite common among the public that buys a Cyrela.

If you choose to carry out the customization with the construction company, the customer will have a delivery period for their keys similar to those of customers who decided not to customize their unit.

For those who prefer to hire their own architects and designers, it is necessary to wait for the delivery of the key to start the customization.

Get to know 3 frequently asked questions about real estate personalization

1. What cannot be customized in the property?

There are some elements that cannot be modified in real estate. For example, the internal floors installed by the construction company are in accordance with the Performance Standard, a document that establishes rules to ensure the safety of a project.

In this case, the main rule is regarding the slip index. Therefore, in general, floors are matte, due to the standard that determines the friction index. It aims to prevent home accidents with slippery floors. So, to fulfill this determination, the coating is low on gloss.

Another item that raises questions is about the modification of the building’s facade. It needs to be respected as it must be the same for all units and follow the Occupation.

Housing technologies are a big trend for high-end units in real estate developments. So, Luciana tells us that all the necessary structure and piping is already delivered with the apartment, needing only later installation. Thus, the customer can automate some items after receiving the keys to the property.

2. How does the customization process take place?

The property customization process starts at the foundation of the enterprise. It is at this stage that you can choose the finishes and the best plant option for your family. Luciana also tells us that she takes some care with her clients at this time:

When starting the process, about two weeks before, we send SMS, letter and email informing about the personalization step. Then, the future resident accesses the personalization site through the Customer Portal and has a period of one month to request the changes.

The choice of modifications can also be made in person at Cyrela’s headquarters. Just schedule the best day and time to choose the items you want.

If you decide to do it online, it is necessary to print and sign the generated documentation, sending it by post. These documents will be the record of your request and serve as a check in the delivery of the property.

3. Are there any rules for customizing?

The choice of modifications can also be made in person at Cyrela’s headquarters. Just schedule the best day and time to choose the items you want.

If you decide to do it online, it is necessary to print and sign the generated documentation, sending it by post. These documents will be the record of your request and serve as a check in the delivery of the property.

We realize that the most important thing for our customer is not personalization, but delivery within the agreed time frame.

Thus, it is necessary to meet the deadline for documents to personalize the residence, as all units are delivered together — modified or not. If the documentation is not delivered within the stipulated period, the personalization of the property will not be considered.

Did you see how customizing your property is a great opportunity to receive your Cyrela the way you want it? And the best part: within the expected deadline!

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